The aim of the paper was to determine the adoption, challenges and some critical successes of electronic banking in the ghana. About 430 dedicated operating and service support offices in 17 countries. E banking definition of e banking electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. This is approved for students in accountancy, business, computer science, economics, engineering, arts. Agboyi research paper postgraduate business economics banking, stock exchanges, insurance, accounting publish your bachelors or masters thesis, dissertation, term paper or essay. Elements of banking chartered institute of bankers, ghana. This has made the transition to electronic banking a necessity for banks in order to be.
An adoption model for mobile banking in ghana article pdf available in international journal of mobile communications 75. Eaccount electronic banking account republic bank ec. Where banks use third parties or outsource technology, banks are required to comply with the cbn guidelines. Acharacteristic feature of these services is the clientsuninterrupted roundtheclock account access, i. This paper discusses ebanking, various definitions, examples, advantages and limitations, electronic banking in ghana and its impact on the profitability of banks in the ghanaian banking industry. Research paper postgraduate from the year 2014 in the subject business economics banking, stock exchanges, insurance, accounting, grade. In ghana, eleven out of twenty nine licensed banks have introduced mbanking as additional. As posited by wang perceived credibility can be defined as the extent to which a potential customer feel satisfied that the use of internet banking is free from security and privacy threats. Central bank of nigeria guidelines on electronic banking in nigeria preamble. This training shows you how technology is changing the face of banking and how it is altering both its risk profile and business model. Social influence will positively influence consumers intention to adopt internet banking in ghana.
Presently, the use of electronic banking is considerably high and as more and more users sign up for electronicbanking, the maturity as regards remote banking i. With electronic banking, users can now conveniently carry out banking. Integration of electronic banking applications with legacy computer systems, increasing dependence of banks on third parties that provide the necessary information technology on which electronic banking depends. Limited and barclays bank ghana limited 50 from each bank. The main objective of the study is to examine the determinants of mobile banking adoption as a communication in the banking industry with specific emphasis on the access bank ghana limited. Abstract the introductions of electronic banking products and services have changed the nature and way of financial service delivery to customers in ghana. Electronic banking, developing countries, user challenges, institutional challenges, ghana. A, atlantic international university school of business and economics, course. The arb apex bank was granted a banking license in 2001 and commenced commer.
Herein, we investigate into the impact of electronic banking ebanking service delivery on customer satisfaction in ghana. Banking sector forms of electronic banking clients use modern communication media for remote communication with the bank. Banking in ghana results of the study revealed frequent breakdown of. The importance, effect, causes, relationship, comparison, history, role, solutions are discussed. Pdf abstract the introductions of electronic banking products and services have changed the nature and way of financial service delivery to.
This section contains free ebooks and guides on banks and banking, some of the resources in this section can be viewed online and some of them can be downloaded. People are using the digital platforms to purchase goods and services and transact businesses. Have your paycheck deposited directly into your bank or credit union checking account. Adoption of electronic banking in ghana ban king system a case study of guaranty trust bank ghana limited dr. Bank of ghana ezwich report 2008, piloting branchless banking. Kruskalwallis ranking method was also employed to internet banking services. Efass electronic financial analysis and surveillance system. In the process of the intensed competition, adoption of electronic banking was seen international journal of economic development research and investment, vol.
An automated delivery of new and traditional banking products and services directly to customers through electronic, interactive communication channels. Pdf electronic banking and accessibility of financial. E banking conceptual framework remote banking, considered representative for the new economy, consists of electronic transactions between customers and their bank. Modeling external events for insurance and finance, new york. Electronic check conversion converts a paper check into an electronic payment in a store or when a company gets your check in the mail. Virtual banking includes all non traditional and electronic means of banking such as atm, phone banking, internet banking ib, credit cards and debit cards etc. The effect of electronic banking on customer services delivery in. Gcb bank ltd, corporate banking division, head office, accra, ghana email of.
The evolution of digital banking in ghana businessghana. Banking study material this note explains the following topics. Exploring the factors that influence the adoption of. When you give your check to a cashier in a store, the check is run through an electronic system that captures your banking information and the amount of the check. Electronic banking, more commonly known as e banking, is the newest delivery channel for banking services. A continuously expanding base of automated teller machines and electronic payment terminals, numbering around 600. Electronic banking agreement zenith bank ghana ltd. Adoption of electronic banking in ghana banking system by.
The introductions of electronic banking products and services have changed the nature and way of financial service delivery to customers in ghana. The theory of reasoned action, tr a which was developed to better understand. The kenya 2030 vision for financial services aims at creating a vibrant and globally competitive financial sector that will create jobs and promote high levels of savings to finance the countrys overall investment needs. The various forms of e banking information technology essay. A special feature of virtual banking is the physical absence of the person seeking banking services at the premises and out of premises even abroad. Ecobank ghana limited ecobank was incorporated on january 9, 1989 as a. Adoption of electronic banking in ghana banking system. In very simple terms it means the provision of information or services by a bank to its customers, via a computer, television, telephone, or mobile phone. It has enabled faster and efficient provision of financial services. April 2011 151 as a necessity to maintaining a good competitive position, whereas, e banking stormed. A purposive nonprobability sampling technique was utilized in a 150 samplesize selection from ebanking customers of trust bank ghana limited, ecobank ghana limited and barclays bank ghana limited 50 from each bank.
The bank means zenith bank ghana limited service means the zenith bank ghana internet banking, telephone banking, secure message facility, online bill payments and other ebanking services access code, passcode, user name and password means the enabling code with which you access the system and which is known to you only. Tobbin 2012, adoption of mobile banking services can greatly widen the market reach of financial services to the poor and rural population in africa. It is our pleasure to inform you that all recent and current banking and finance project topics and materials for both undergraduate and post graduate finaal year students has been compiled here for your download. Ebanking involves services offered by banks to their private and business customers using computerized support to record, process and transport data automatically or without vouchers. Ethiopian bankers perception of electronic banking in. The advent of information and communications technology has led to the proliferation of electronicbased banking products as an alternative. E banking services features, challenges and benefits 51 2. Get free research paper on electronic bankingproject topics and materials in nigeria. Functions of banking and indian banking system, banker and customer, employment of bank funds, laws relating to. From the study, ebanking adoption was a business strategy the bank used in response to customer needs and the changing marketing trends in the. In recent years, ecommerce has more and more become a necessary factor of business strategy and a strong shock for economic development. It is the most leading part of the financial sector of the country as it is responsible for more than 70 % of the funds flowing through the financial sector in the country. In the case of ghana, electronic banking is gradually becoming acceptable to all.
Emerging developments in the banking industry of ghana. Pdf on feb 15, 2018, baffour owusu and others published improving electronic banking in ghana using ussd find, read and cite all the research you need on researchgate. Free banks and banking books download ebooks online. Electronic banking has influenced the provision of financial services in the world. The definition of electronic banking used in this study is. Developing ebanking capabilities in a ghanaian bank journal of. The current ebanking services being delivered in the country are automatic teller machine atms pos point of sale. Electronic banking, or ebanking, is the term that describes all transactions that take place among companies, organizations, and individuals and their banking institutions. Abstract electronic banking e banking has brought about a revolution in the functioning of banks as it offers major opportunities to banks and their customers. Internet banking platform, mobile banking and other ebanking platforms. Electronic banking and the challenges of the ghanaian.
Whereas an alternative hypothesis was based on the fact that, the adoption of ebusiness in the banking industry in ghana through the use of atms, electronic fund transfer, electronic smart cards. Ebanking definition of ebanking electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. Africa, ghana, and nigeria, including egypt, are the countries that have effective. Electronic banking is in an embryonic stage in the country. Determinants of mobile banking adoption in the ghanaian. Log on with your details, access your balances and carry out account transactions at your convenience. Overview of the banking industry the banking system as at end march 2016 comprises the bank of ghana, 29 universal banks excluding arb apex bank which is a minicentral bank for rural banks, 9 rural and community banks, 61 nbfis, and 555 mfis. The purpose of this study is to gain an insight or a deep understanding into electronic banking. Challenges of marketing ebanking services in a developing.
Electronic banking ebanking has brought about a revolution in the functioning of banks as it offers major opportunities to. Electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. Research has shown that the adoption of ebanking was a business strategy taken by banks in response to customer needs and changing market trends in the banking industry. Apply for overdraft protection and have your cheques and unexpected expenses automatically covered up to your assigned limit download the application form. Three challenges mentioned by respondents in relation to ebanking services of gcb limited. The definition of electronic banking varies among researchers, because electronic banking refers to several types of services through which bank customers can request information and carry out most retail banking services via computer, television or mobile phone daniel, 1999. The term electronic banking can be described in several ways.
Nowadays, the banks are mainly focusing on promoting the concept of ebanking among their customers since it can provide speedier, faster and reliable services to the customers better than traditional banking. First conceptualized in the mid1970s, some banks offered customers electronic banking in. For those searching for banking and finance project topics and materials pdf, msword in nigeria, kenya and ghana. Low monthly fee and unlimited selfservice banking peace of mind. Influence of electronic banking services on customer. Have your paycheck deposited directly into your bank or. Pdf improving electronic banking in ghana using ussd.
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